My Library

University LibraryCatalogue

Limit search to items available for borrowing or consultation
Look for full text

Search Discovery

Search Trove

Add record to RefWorks

Cover Art

Title Total quality management in human service organizations / John Gunther, Frank Hawkins, editors.

Published New York : Springer Pub. Co., [1996]


Location Call No. Status
 UniM Bail  361.00685 TOTA    AVAILABLE
Physical description xxii, 236 pages : illustrations ; 24 cm.
Series Springer series on social work
Springer series on social work.
Bibliography Includes bibliographical references and index.
Contents Foreword / Richard L. Edwards -- 1. Total Quality Management and Human Service Organizations -- 2. Total Quality Management: A Model of Implementation -- 3. The Tools of Total Quality Management -- 4. The St. Joseph's Health Centre Story / Philip C. Hassen -- 5. Freeport Hospital Health Care Village / Patricia A. Henderson -- 6. "Quality Oklahoma" and the Oklahoma Department of Human Services / Gene Henry, Kenneth R. Wedel and Karin S. Czypinski -- 7. Service Quality Enhancement Initiative: Newfoundland and Labrador Experience / Karen Pollett -- 8. Hillside Children's Center / Clyde Comstock and Susan B. Price -- 9. Total Quality Management for the Developmentally Disabled / Sam Breen, Lorin Cazenave, Barbara C. Dodge, Kathy Kliebart, Samuel K. McDaniel, Paul K. Moore and Marilyn Reck -- 10. Total Quality Management in Higher Education / Melinda Bartley -- 11. Benchmarking / Edgar Galea-Curmi and Frank Hawkins.
12. Reengineering / John J. Gunther, L'Orchid Thomas, Lori Cornin and Catherine Lofton -- 13. Epilogue -- App. A. Total Quality Management in Human Service Organizations: A Guide to Implementation -- App. B. State of Oklahoma Executive Department Executive Order 92.3 -- App. C. "Quality Oklahoma" Strategic Plan -- App. D. A Brief History of "Quality Oklahoma"
Summary The total quality management (TQM) paradigm presents a unique opportunity for human service professionals to break away from traditional management approaches. In this useful text, the authors provide a clear overview of the tenets of TQM, as well as illustrative and detailed case studies in an array of human service settings.
Other author Gunther, John Joseph, 1946-
Hawkins, Frank.
Subject Total quality management in human services.
ISBN 0826193404