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Title The desk and beyond : next generation reference services / edited by Sarah K. Steiner and M. Leslie Madden.

Published Chicago : Association of College and Research Libraries, 2008.


Location Call No. Status
 UniM Bail  025.52 DESK    AVAILABLE
Physical description ix, 160 p. : ill. ; 23 cm.
Bibliography Includes bibliographical references.
Contents What is common about learning commons? : a look at the reference desk in this changing environment / Tim Daniels, Caroline Cason Barratt -- Personalizing the library via research consultations / Iris Jastram and Ann Zawistoski -- Reaching beyond the walls of the library / Brenda L. Johnson and Laurie A. Alexander -- Solution focused reference : counselor librarianship revisited / Ross T. LaBaugh -- Embedded library, embedded librarian : strategies for providing reference services in online courseware / Meredith G. Farkas -- The IM cometh : the future of chat reference / Stephen Francoeur -- Friending our users : social networking and reference services / Cliff Landis -- Preemptive reference : coming out from behind the desk / Brian S. Mathews -- Wikis and collaborative reference services / John Russell -- Get in the game : adapting library services to the needs of gamers / Chad Boeninger -- From desk to Web : creating safety nets in the online library / Jerilyn Veldof -- Be you, be unique : how to create competitive reference services by being strategically different / Jill S. Stover -- Expanding patron services : effectively managing, training, and implementing new reference services / Jennifer Ander and Connie Strittmatter.
Other author Steiner, Sarah K.
Madden, M. Leslie.
Subject Academic libraries -- Reference services -- United States.
Electronic reference services (Libraries) -- United States.
Internet in library reference services -- United States.
Library information desks -- United States.
Reference services (Libraries) -- Forecasting.
Reference librarians -- Effect of technological innovations on.
ISBN 9780838909645 (pbk. : alk. paper)