8 videocassettes (16 min. each) : sd., col. ; 1/2 in. + 8 workbooks.
episode 1. How do I come across? -- episode 2. Getting up in front of people -- episode 3. Getting your own way -- episode 4. Assertiveness at work -- episode 5. Meeting of the minds -- episode 6. Problems with people -- episode 7. Giving & receiving feedback -- episode 8. Communicating across barriers.
Presenter: Matt Allwright.
Gives a "tool-kit" of techniques and practical communication skills to survive in the workplace. Each of the eight videos takes an individual facing a communication problem and teams them up with their own mentor who will analyse their strengths and weaknesses, give them challenges and strategies to work with, and tips to avoid pitfalls.