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AUTHORS (1-4 of 4)
Anton, Jon.
1
 
    E-RESOURCE c2000

Call center benchmarking how good is "good enough" / [electronic resource] : by Jon Anton and David Gustin ; assisted by Stijn Spit.

    Anton, Jon.
West Lafayette, Ind. : Ichor Business Books/Purdue University Press,        viii, 84 p. : ill. c2000
2
 
    E-RESOURCE c1999

Call center performance enhancement using simulation and modeling / [electronic resource] / Jon Anton, Vivek Bapat, Bill Hall.

    Anton, Jon.
West Lafayette, Ind. : Ichor Business Books,        ix, 134 p. : ill. c1999
3
Book Cover
    PRINTED BOOKS 1996

Customer relationship management : making hard decisions with soft numbers / Jon Anton.

    Anton, Jon.
Upper Saddle River, N.J. : Prentice Hall,        viii, 183 pages : illustrations ; 25 cm 1996
4
 
    E-RESOURCE 2001

Customer Relationship Management: The Bottom Line to Optimizing Your ROI / [electronic resource] / Anton, Jon.

    Anton, Jon, author.
Prentice Hall,    2nd edition    272 p. 2001
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