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Author Anton, Jon.

Title Call center benchmarking [electronic resource] : how good is "good enough" / by Jon Anton and David Gustin ; assisted by Stijn Spit.

Published West Lafayette, Ind. : Ichor Business Books/Purdue University Press, c2000.


Location Call No. Status
Physical description viii, 84 p. : ill.
Series Customer access management
Customer access management.
Bibliography Includes bibliographical references (p. 75-76) and index.
Reproduction Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Other author Gustin, David, 1962-
ProQuest (Firm)
Subject Call centers -- United States -- Management.
Benchmarking (Management) -- United States.
Electronic books.
ISBN 155753215X (alk. paper)