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Cover Art
E-RESOURCE
Author Benjamin, Ben, author.

Title Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns [electronic resource] / Benjamin, Ben.

Published McGraw-Hill, 2012.

Copies

Location Call No. Status
 UniM INTERNET resource    AVAILABLE
Edition 1st edition
Physical description 256 p.
Series Safari Books Online
Summary One of the New York Post 's Top 10 Best Career Books of 2012 Repair communication breakdowns on the spot and drive positive results in every conversation Failed conversations can take a heavy toll on our professional and personal lives, threatening to damage relationships, erode trust, and make it impossible to resolve conflicts, reach decisions, or achieve mutual understanding. Conversation Transformation gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. Each skill-building chapter guides you through a three-step process for replacing unconstructive habits with more effective responses: AWARENESS Learn to recognize an ineffective communication pattern the instant it occurs ACTION Use specific new strategies to turn the conversation in a better direction PRACTICE Engage in repeated, structured practice to turn those actions into new habits Praise for Conversation Transformation : “Devastatingly insightful . . . provides the practical coaching you need to change old habits and transform your interactions.” —SHEILA HEEN and DOUGLAS STONE, bestselling authors of Difficult Conversations ”An invaluable resource . . . filled with simple tools and fixes to improve communication skills, exactly the skills that can make us all more effective in politics, business, and life.” —SENATOR JOHN F. KERRY “Practical, inspiring, and powerful. You will never look at your conversations the same way again.” —SUZANNE BATES, bestselling author of Speak Like a CEO and Discover Your CEO Brand
Reproduction Electronic reproduction. Boston, MA : Safari, Available via World Wide Web. 2012.
System notes Mode of access: World Wide Web.
NOTES Copyright © McGraw-Hill 2012 2012
Issuing body notes Made available through: Safari, an O’Reilly Media Company.
Other author Yeager, Amy, author.
Simon, Anita, author.
Safari, an O’Reilly Media Company.
Subject Electronic books.
ISBN 9780071772105
9780071769969
9780071772105
Standard Number 0071772103
9780071769969