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Book Cover
Author Bendell, A.

Title Benchmarking for competitive advantage / Tony Bendell, Louise Boulter, and John Kelly.

Published London : Financial Times : Pitman Pub., 1993.


Physical description 266 pages : illustrations ; 24 cm
Notes "Financial times / Pitman Publishing series"--Jacket.
Includes index.
Contents 1. So what's so special about Benchmarking? -- 2. Total Quality Management, business processes and the need for external comparisons -- 3. The pre-history of Benchmarking -- 4. The Birth of Benchmarking - the Xerox approach -- 5. What it's all about - The Benchmarking process -- 6. Internal Benchmarking -- 7. External Benchmarking and how to do it -- 8. Benchmarking in the public sector -- 9. Benchmarking in other difficult areas - R & D, Design and the Creative Service Sector -- 10. Relationship to International Awards criteria -- 11. Fighting your way through the hype - some simple 'do's' and 'don'ts' -- 12. Summary of Benchmarking approaches and experiences -- 13. The future of Benchmarking -- 14. Assessing your starting point and building an Action Plan.
Other author Boulter, Louise.
Kelly, John E., 1952-
Subject Benchmarking (Management)
Benchmarking (Management) -- Case studies.
Other uniform title Financial times (London, England)
ISBN 0273601687