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AUTHORS (1-3 of 3)
Bowen, David Earl.
1
 
    PRINTED BOOKS 1999

Customers as substitutes for leadership in service organizations : their role as non-leader sources of guidance and support / by David Earl Bowen.

    Bowen, David Earl.
Ann Arbor, Mich. : University Microfilms International,        2 microfiches ; 11 x 15 cm 1999
2
Cover Art
    PRINTED BOOKS 1990

Service management effectiveness : balancing strategy, organization and human resources, operations, and marketing / David E. Bowen, Richard B. Chase, Thomas G. Cummings, and associates.

    Bowen, David Earl.
San Francisco : Jossey-Bass,    1st ed.    xxviii, 414 pages : illustrations ; 24 cm. 1990
3
Cover Art
    PRINTED BOOKS 1995

Winning the service game / Benjamin Schneider, David E. Bowen.

    Schneider, Benjamin, 1938-
Boston, Mass. : Harvard Business School Press,        xi, 295 pages : illustrations ; 25 cm 1995
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