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Cover Art
PRINTED BOOKS
Author Dickens, Paul.

Title Quality and excellence in human services / Paul Dickens.

Published Chichester ; New York : Wiley, [1994]
©1994

Copies

Location Call No. Status
 UniM Bail  361.00685 DICK    AVAILABLE
Physical description x, 205 pages : illustrations ; 23 cm.
Series Wiley series in clinical psychology.
Wiley series in clinical psychology.
Bibliography Includes bibliographical references (pages [187]-199) and index.
Contents Ch. 1. Introduction to quality and excellence -- Ch. 2. The search for quality and excellence in industry -- Ch. 3. Quality and excellence in human services -- Ch. 4. Quality assurance -- Ch. 5. Tools and techniques of human service quality 1: Statistical approaches, monitoring and audit -- Ch. 6. Tools and techniques of human service quality 2: Inspection, accreditation and service evaluation -- Ch. 7. Tools and techniques of human service quality 3: Involving workers and consumers: quality circles and consumer views -- Ch. 8. Quality systems in human services -- Ch. 9. Epilogue: In pursuit of quality and excellence in human services.
Subject Total quality management in human services.
ISBN 0471940542 (paperback)