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Cover Art
Author Hodge-Williams, John.

Title Quality-centered/team-focused management / John Hodge-Williams, Joy F. Spratley Wynn & Cheryl Mason Godsey.

Published Washington, DC : CWLA Press, [1998]


Location Call No. Status
 UniM Bund  658.562 HODG {Bund81 20190820}    AVAILABLE
Physical description ix, 131 pages : illustrations ; 23 cm
Bibliography Includes bibliographical references (pages 127-129).
Contents 1 Total Quality Management and Its Applications to Child Welfare Practice 1 -- 2 Customer Service 17 -- 3 Leadership: The Role of Management in a TQM Organization 29 -- 4 Team Work and the Role of Employees 39 -- 5 Continuous Quality Improvement and Measurement 53 -- 6 TQM Work Process Analysis 67 -- 7 How TQM Is Accomplished 91 -- 8 Steps in the TQM Process 111 -- Appendix A Sample Strategic Planning Process 119 -- Appendix B Ten Unique Characteristics of High Performance Teams 125.
Summary Quality-Centered/Team-Ficused Management With the nationwide implementation of managed care and the eroding financial base for children's services, agencies need new organizational systems to survive. This handbook provides an overview of one new system, Total Quality Management (TQM), as it relates to the child welfare field. The chapters cover such topics as customer service, leadership, team work, and quality improvement. In the last chapters of this useful guide, the authors present a TQM work process analysis, discuss how TQM is accomplished within an agency, and finally describe the specific steps in the TQM process.
Other author Wynn, Joy F. Spratley.
Godsey, Cheryl Mason.
Subject Total quality management.
Teams in the workplace.
Child welfare -- Management.
ISBN 0878686363
0878686363 (paperback)