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Title Social media and crisis communication / edited by Lucinda Austin and Yan Jin.

Published London : Routledge, 2018.


Location Call No. Status
Physical description 1 online resource (xx, 461 pages)
Contents chapter Introduction / Lucinda Austin Yan Jin -- chapter 1 The Status of Social-Mediated Crisis Communication (SMCC) Research -- An Analysis of Published Articles in 2002-2014 / Yang Cheng Glen Cameron -- chapter 2 Revising Situational Crisis Communication Theory -- The Influences of Social Media on Crisis Communication Theory and Practice / W. Timothy Coombs -- section I Overview of Social Media Research in Crisis Communication -- chapter 3 Communicating Strategic Change -- The Continuum of Reputation, Issues Management, and Crisis Management Is Built on a Positive Corporate Culture / Michael B. Goodman -- chapter 4 Handling Crises in Social Media -- From Stakeholder Crisis Awareness and Sense Making to Organizational Crisis Preparedness / Chiara Valentini Stefania Romenti Dean Kruckeberg -- chapter 5 Ethical Engagement at a Time of Crisis in the Social Era / Chun-Ju Flora Hung-Baesecke Shannon A. Bowen -- section II Current Issues of Social Media and Crisis Communication -- chapter 6 The Role of Public Relations Leadership in Effective Social Media and Crisis Communication Management -- chapter 7 The Corporate Social Media Spokesperson -- Who Should Speak on Behalf of the Organization in Times of Crises? -- chapter 8 Examining Public Responses to Social Media Crisis Communication Strategies in the United States and China -- section III-A Foundations and Frameworks -- Organizational Approaches and Considerations -- chapter 9 Toward More Audience-Oriented Approaches to Crisis Communication and Social Media Research -- chapter 10 Social Media, Hashtag Hijacking, and the Evolution of an Activist Group Strategy -- section III-B Foundations and Frameworks -- Audience-Oriented Approaches and Considerations -- chapter 11 Social Media's Value in a Crisis -- Channel Effect or Stealing Thunder? -- chapter 12 The World's All Atwitter -- Image Repair Discourse on Social Media -- chapter 13 Augmented Reality, Wearable Technology, and Gamification -- Mobile Media and Crisis Communication Emerging Specializations -- section III-C Foundations and Frameworks -- Characteristics and Types of Social Media -- section III Foundations and Frameworks -- chapter 14 Using Twitter for Crisis Communication -- A Content Analysis of Fortune 500 Companies -- chapter 15 A Study of Malaysia Airlines' Missing Flight Crisis -- News Frames, Crisis Emotions, Negative Behavioral Intentions, Corporate Reputation, and Country Image -- section IV-A Areas of Application -- chapter 16 Nonprofit Organizations' Use of Social Media in Crisis Communication -- chapter 17 World Vision's Lack of Vision -- A Case Study of the 2014 Gay Hiring Crisis -- section IV-B Areas of Application -- Nonprofit -- chapter 18 When a Pandemic Strikes -- Toward the Social Media Pandemic Communication Model -- chapter 19 Health Misinformation via Social Media -- The Case of Vaccine Safety on Pinterest -- section IV-C Areas of Application -- Health -- chapter 20 Social Media Use During Disasters 1 -- A Research Synthesis and Road Map -- chapter 21 Natural Disasters, Twitter, and Stakeholder Communication -- What We Know and Directions for Future Inquiry -- chapter 22 Visualizing Response and Recovery -- The Impact of Social Media-Based Images in a Crisis -- section IV-D Areas of Application -- Disaster -- chapter 23 Exploring Crisis Management via Twitter in the Age of Political Transparency -- chapter 24 From Bashtags to Geobombing -- Modern-Day Digital Guerrilla Tactics -- section IV-E Areas of Application -- Political -- chapter 25 Sports, Culture, and Financial Crisis -- A Cross-Cultural Comparison of the Social Media Responses of Struggling Sports Associations in the United States and the United Kingdom -- chapter 26 The Role of Influencers -- An Analysis of Social Media Discussion Across Platforms Through a Sustained Crisis -- section IV-F Areas of Application -- Sports -- section IV Areas of Application -- Corporate -- chapter 27 Digital Dialogue -- Crisis Communication in Social Media 1 / Øyvind Ihlen Abbey Levenshus -- chapter 28 Social Media Engagement for Crisis Communication -- A Preliminary Measurement Model / Hua Jiang Yi Luo -- chapter 29 Crisis Communication in a Changing Media Environment -- A Review of the Theoretical Landscape in Crisis Communication and Research Gaps / Lucinda Austin Julia Daisy Fraustino Yan Jin Brooke Fisher Liu -- chapter 30 Conclusion / Yan Jin Lucinda Austin -- section V Emerging Frameworks and Future Directions.
Summary "Social Media and Crisis Communication provides a unique and timely contribution to the field of crisis communication by addressing how social media are influencing the practice of crisis communication. The book, with a collection of chapters contributed by leading communication researchers, covers the current and emerging interplay of social media and crisis communication, recent theories and frameworks, overviews of dominant research streams, applications in specific crisis areas, and future directions. Both the theoretical and the practical are discussed, providing a volume that appeals to both academic-minded readers as well as professionals at the managerial, decision-making level. The audience includes public relations and corporate communication scholars, graduate students studying social media and crisis communication, researchers, crisis managers working in communication departments, and business leaders who make strategic business communication planning. No other volume has provided the overarching synthesis of information regarding the field of crisis communication and social media that this book contains. Incorporated in this volume is the recent Social-mediated Crisis Communication Model developed by the editors and their co-authors, which serves as a framework for crisis and issues management in a rapidly evolving media landscape."--Provided by publisher.
Other author Austin, Lucinda L., editor.
Jin, Yan, editor.
Subject Communication in crisis management.
Crisis management.
Social media.
ISBN 9781315749068 (e-book : PDF)
9781317607953 (e-book: Mobi)
9781138811997 (hardback)
9781138812000 (paperback)
Standard Number 10.4324/9781315749068