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Cover Art
E-RESOURCE
Author Jacka, J. Mike.

Title Business process mapping : improving customer satisfaction / J. Mike Jacka, Paulette J. Keller.

Published Hoboken, NJ : Wiley, [2009]
©2009

Copies

Location Call No. Status
 UniM INTERNET resource    AVAILABLE
Edition 2nd ed.
Physical description xiii, 322 pages : illustrations
polychrome rdacc
Notes Includes index.
Reproduction Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Other author Keller, Paulette J.
ProQuest (Firm)
Subject Consumer satisfaction.
Customer relations.
Reengineering (Management)
Electronic books.
ISBN 9780470444580 cloth