My Library

University LibraryCatalogue

Limit search to items available for borrowing or consultation
Result Page: Previous Next
Can't find that book? Try BONUS+
Look for full text

Search Discovery

Search CARM Centre Catalogue

Search Trove

Add record to RefWorks

Cover Art
Author Jacka, J. Mike.

Title Business process mapping : improving customer satisfaction / J. Mike Jacka, Paulette J. Keller.

Published Hoboken, NJ : Wiley, [2009]


Location Call No. Status
Edition 2nd ed.
Physical description xiii, 322 pages : illustrations
polychrome rdacc
Notes Includes index.
Reproduction Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Other author Keller, Paulette J.
ProQuest (Firm)
Subject Consumer satisfaction.
Customer relations.
Reengineering (Management)
Electronic books.
ISBN 9780470444580 cloth