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Cover Art
E-RESOURCE
Author Walkup, Renee P., 1957-

Title Selling to anyone over the phone [electronic resource] / Renee P. Walkup, with Sandra McKee ; foreword by Karen Robinson.

Published New York : AMACOM, c2006.

Copies

Location Call No. Status
 UniM INTERNET resource    AVAILABLE
Physical description xi, 194 p. : ill.
Notes Includes index.
Contents Polishing your phone sales tools -- The playing process -- Identifying personality types over the phone -- Getting gatekeepers to work for you -- Planning and tracking -- Setting up for success -- Listening through the words -- Asking high-value questions -- Selling through objections -- Negotiating the close.
Reproduction Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Other author McKee, Sandra L., 1952-
ProQuest (Firm)
Subject Telephone selling.
Electronic books.
ISBN 0814472842 (pbk.)