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Title Shared services : adding value to the business units / Donniel S. Schulman ... [and others].

Published New York : Wiley, [1999]


Location Call No. Status
 UniM Giblin Eunson  658.402 SHAR    AVAILABLE
Physical description xxv, 294 pages : illustrations ; 25 cm
Bibliography Includes bibliographical references (page 275) and index.
Contents Pt. 1. Mobilize. Ch. 1. What Is Shared Services All About? Ch. 2. What Is the Compelling Business Reason for Pursuing Shared Services? Ch. 3. Is Shared Services Right for You? Ch. 4. International Challenges -- Pt. 2. Assess. Ch. 5. Shared Services and Its Relationship with Process Reengineering and Redesign. Ch. 6. Shared Services and Its Relationship with Information Technology. Ch. 7. Considering Outsourcing -- Pt. 3. Design. Ch. 8. Getting Started. Ch. 9. Planning and Approach. Ch. 10. Selecting the Location. Ch. 11. Setting up the Infrastructure. Ch. 12. Service-Level Agreements and Pricing Issues. Ch. 13. Final Business Case -- Pt. 4. Implement. Ch. 14. Defining and Setting Up the Project. Ch. 15. Partnering for Success: Proceed With Care When Choosing a Consultant. Ch. 16. Program and Project Management. Ch. 17. Barriers to Implementation and Change Management Solutions. Ch. 18. Performance Measures and Continuous Improvement.
Ch. 19. The Global Potential and the Virtual Potential.
Summary "In the quest for superior performance, a growing number of companies are now turning to shared services, a tactical technique by which corporations can organize financial and other transaction-oriented activities to reduce costs and provide better service to business unit partners. Written by four authorities, three PricewaterhouseCoopers consultants and the executive who has directed the shared service efforts at Lucent Technologies, this resource examines shared services from the macro issues that compel senior management to embrace this approach through the design and implementation of a shared services environment that leads to increased customer and shareholder value."--BOOK JACKET.
Other author Schulman, Donniel S.
Subject Shared services (Management)
Reengineering (Management)
Decentralization in management.
ISBN 0471316210 (cloth : alk. paper)