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Cover Art
Author Lewis, Ralph G., 1935-

Title Total quality in higher education / by Ralph G. Lewis, Douglas H. Smith.

Published Delray Beach, Fla. : St. Lucie Press, [1994]


Location Call No. Status
 UniM Bund  378.1 LEWI {Bund81 20190820}    AVAILABLE
Physical description xiii, 330 pages : illustrations ; 24 cm.
Series St. Lucie Press total quality series.
St. Lucie Press total quality series.
Bibliography Includes bibliographical references and index.
Contents 1. Why Total Quality? -- 2. Overview of Total Quality -- 3. The House of Quality -- 4. Strategy Management -- 5. Process Management -- 6. Project Management and Team Management -- 7. Individual Management and Task Management -- 8. Implementation: The Transforming Process -- 9. ISO 9000 in Training and Education: A View to the Future.
Summary This book provides a framework for implementing total quality principles in the college or university environment. It includes the history and principles of quality management and an assessment of factors in the college and university environment that are leading to serious questions concerning higher education effectiveness and efficiency.
Other author Smith, Douglas H.
Subject Education, Higher -- Administration.
Total quality management.
ISBN 0963403079 (alk. paper) $29.95
0963403079 (alk. paper)