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Cover Art
Author Mahoney, Francis Xavier, 1931-

Title The TQM trilogy : using ISO 9000, the Deming Prize, and the Baldrige Award to establish a system for total quality management / Francis X. Mahoney, Carl G. Thor.

Published New York : American Management Association, 1994.


Location Call No. Status
 UniM Bund  658.562 MAHO {Bund81 20190820}    AVAILABLE
Physical description xii, 228 pages : illustrations ; 24 cm
Bibliography Includes bibliographical references (pages 219-224) and index.
Contents Pt. 1. Creating a Total Management Quality System. 1. Scoping Your Management System. 2. From a Solid Launch to the Evergreen System -- Pt. 2. Tapping the World's Quality Management Wisdom. 3. ISO 9000 and International Certification. 4. The Deming Prize and Statistical Control. 5. The Baldrige Award and Management Excellence. 6. System Documentation: The Right Kind, the Right Amount -- Pt. 3. Implementing a Premium Quality Management System. 7. Incorporating Industry Experiences to Assure Management System Success. 8. Creating a Team Structure to Support System Success. 9. Developing System Implementation Tools: The Triad -- Pt. 4. Getting Premium Performance From Your Quality Management System. 10. Going Operational and Getting Feedback. 11. Continuous Improvement: Evergreen in Action -- Appendix A: A Worldwide Quality Perspective -- Appendix B: A Training Curriculum Model -- Appendix C: Limited and Emerging Awards -- Appendix D: A Grass-Roots System Outline.
Other author Thor, Carl G.
Subject Total quality management.
Quality assurance -- Management.
Quality control -- Standards.
ISO 9000 Series Standards.
Malcolm Baldrige National Quality Award.
ISBN 0814451055 $29.95