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Cover Art
Author Doellgast, Virginia Lee, 1976-

Title Disintegrating democracy at work : labor unions and the future of good jobs in the service economy / Virginia Doellgast.

Published Ithaca [NY] : ILR Press, [2012]


Location Call No. Status
 UniM Bail  331.8811 DOEL    AVAILABLE
Physical description xviii, 248 pages : illustrations ; 24 cm
Bibliography Includes bibliographical references (pages [230]-239) and index.
Contents Introduction -- Changes in market and collective bargaining -- Using power in the workplace -- Losing power in the networked firm -- Broadening the comparison -- Conclusions.
Subject Call centers -- United States.
Call centers -- Germany.
Telecommunication -- Employees -- Labor unions -- United States.
Telecommunication -- Employees -- Labor unions -- Germany.
Service industries workers -- Labor unions -- United States.
Service industries workers -- Labor unions -- Germany.
Industrial management -- Employee participation -- United States.
Industrial management -- Employee participation -- Germany.
ISBN 9780801450471 (hbk. : acid-free paper)
0801450470 (hbk. : acid-free paper)