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Cover Art
Author Alford, John, 1950-

Title Engaging public sector clients : from service-delivery to co-production / John Alford.

Published Basingstoke [England] ; New York : Palgrave Macmillan,, 2009.


Location Call No. Status
 UniM Giblin Eunson  658.4 ALFO    AVAILABLE
Physical description xiv, 261 pages ; 23 cm
Notes Includes index.
Bibliography Includes bibliographical references (pages 227-255)
Contents The co-production concept -- Clients in the public sector -- Legal compliance, regulation, and co-production -- Theoretical constructs and methodology -- Postal service customers as co-producers -- Long-term unemployed people as co-producers -- Taxpayers as co-producers -- Client co-production : an exchange perspective -- Managing for client co-production -- Implications.
Subject Management -- Case studies.
Public administration -- Case studies.
ISBN 9780230223769