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Cover Art
Author Atkin, Brian.

Title Total facilities management / Brian Atkin, Adrian Brooks.

Published Chichester : Wiley-Blackwell, [2009]


Location Call No. Status
 UniM Archit  658.2 ATKI    AVAILABLE
 UniM Archit  658.4 ATKI    AVAILABLE
Edition 3rd ed.
Physical description xvii, 305 pages : illustrations ; 25 cm
Notes Previous ed.: Oxford: Blackwell, 2005.
Formerly CIP. Uk.
Bibliography Includes bibliographical references and index.
Contents 1. Background to facilities management -- 2. Developing a strategy for facilities management -- 3. Facilities planning -- 4. Retaining services in-house vs outsourcing -- 5. Change management -- 6. Human resources management -- 7. Policy and procedures for outsourcing -- 8. Policy and procedures for in-house provision -- 9. Service specifications, service level agreements and performance -- 10. Health, safety and environment -- 11. Workplace productivity -- 12. Building intelligence and smart systems -- 13. Facilities management service providers -- 14. Managing service provider and supplier relationships -- 15. Managing specialist services -- 16. Information systems management -- 17. Contract management and financial control -- 18. Benchmarking best practice -- 19. Public-private partnerships -- 20. Education, training and professional development -- 21. Innovation, research and development -- Appendix A. Glossary.
Appendix B. Prevention of fraud and irregularity in the award and management of contracts -- Appendix C. Risks involved in outsourcing -- Appendix D. Contractual approach and terms -- Appendix E. Sections for a service level agreement (SLA).
Other author Brooks, Adrian.
Subject Facility management.
ISBN 9781405186599 (paperback) £39.99
1405186593 (paperback) £39.99