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Cover Art
PRINTED BOOKS
Author Khosla, Rajiv, 1959-

Title Human-centered e-business / by Rajiv Khosla, Ernesto Damiani, William Grosky.

Published Boston : Kluwer Academic Publishers, 2003.

Copies

Location Call No. Status
 UniM Store  658.84 KHOS GD16    AVAILABLE
Physical description xviii, 315 pages : illustrations
Bibliography Includes bibliographical references and index.
Contents 1. Why Human-Centered e-Business? 1 -- 1.2 e-Business and e-Commerce 2 -- 1.3 Converging Trends Towards Human-Centeredness 4 -- 1.4 Technology-Centeredness vs Human-Centeredness 5 -- 1.5 Human-Centered Approach 8 -- 1.6 Organization Levels and e-Business 10 -- 2. e-Business Concepts and Technologies 13 -- 2.2 e-Business Systems 13 -- 2.3 e-Business Strategies 15 -- 2.4 e-Business Models 17 -- 2.5 Internet and Web Technologies 22 -- 2.6 Intelligent Technologies 29 -- 2.7 Software Engineering Technologies 55 -- 2.8 Multimedia 59 -- 3. Converging Trends Towards Human-Centeredness and Enabling Theories 65 -- 3.2 Pragmatic Considerations for Human-Centered System Development 65 -- 3.3 Enabling Theories for Human-Centered Systems 78 -- 4. Human-Centered e-Business System Development Framework 103 -- 4.3 External and Internal Planes of Human-Centered Framework 104 -- 4.4 Components of the Human-Centered e-Business System Development Framework 107 -- 4.5 Activity-Centered e-Business Analysis Component 108 -- 4.6 Problem Solving Ontology Component 116 -- 5. Human-Centered Virtual Machine 123 -- 5.2 Problem Solving Ontology Component 123 -- 5.3 Human-Centered Criteria and Problem Solving Ontology 141 -- 5.4 Transformation Agent Component 142 -- 5.5 Multimedia Interpretation Component 146 -- 5.6 Application of Multimedia Interpretation Component in Medical Diagnosis 151 -- 5.7 Emergent Characteristics of HCVM 158 -- 6. e-Sales Recruitment 163 -- 6.2 Human Resource Management e-Business Systems 163 -- 6.3 Information Technology and Recruitment 164 -- 6.4 Activity Centered e-Business Analysis of Sales Recruitment Activity 165 -- 6.5 Human-Centered Activity Model 177 -- 6.6 Implementation and Results 182 -- 7. Customer Relationship Management and e-Banking 193 -- 7.2 Traditional Data Mining and Knowledge Discovery Process 194 -- 7.3 Data Mining Algorithms 195 -- 7.4 Data Mining and the Internet 197 -- 7.5 Multi-layered . Component-based Multi-Agent Distributed Data Mining Architecture 201 -- 7.6 Application in e-Banking 202 -- 7.7 Data Mining Implementation Results 210 -- 8. HCVM Based Context-Dependent Data Organization for e-Commerce 219 -- 8.2 Context-dependent Data Management 221 -- 8.3 Context Modeling in XML 225 -- 8.4 Flexible Access to Context Information 232 -- 8.5 Sample Interaction 239 -- 9. Human-Centered Knowledge Management 245 -- 9.2 HCVM approach to Knowledge Sharing and Decision Support in Knowledge Management Systems 246 -- 9.3 Resource Description Format (RDF) for Knowledge Representation 248 -- 9.4 Regional Innovation Leadership (RIL) Cycle 249 -- 9.5 Knowledge Hub for RIL 249 -- 9.6 HCVM and Technological Architecture of the Knowledge Hub 251 -- 9.7 Knowledge Hub's Content Management System 252 -- 9.8 Decision Support and Navigation Agents 257 -- 10. Hypermedia Information Systems 261 -- 10.3 Character of Multimedia Data 263 -- 10.4 Hypermedia Data Modeling 264 -- 10.5 Content-Based Retrieval Indexing 265 -- 10.6 Bridging the Semantic Gap 278 -- 10.7 Commercial Systems for Hypermedia Information Systems 281 -- 11. Human-Centered Intelligent Web Based Missing Person Clothing Identification System 287 -- 11.2 Relevance Feedback 287 -- 11.3 Genetic Algorithms and Other Search Techniques 290 -- 11.4 Design Components of Clothing Identification System 291 -- 11.5 Implementation and Results 301 -- 11.6 Relevance Feedback Results 306.
Summary Human-Centered e-Business focuses on analysis, design and development of human-centered e-business systems. The authors illustrate the benefits of the human-centered approach in intelligent e-sales recruitment application, integrating data mining technology with decision support model for profiling transaction behavior of internet banking customers, user-centered context dependent data organization using XML, knowledge management, and optimizing the search process through human evaluation in an intelligent interactive multimedia application. The applications described in this work, facilitates both e-business analysis from a business professional's perspective, and human-centered system design from a system development perspective. These applications employ a range of internet and soft computing technologies.
Other author Grosky, William I.
Damiani, Ernesto, 1960-
Subject Electronic commerce.
Electronic commerce -- Computer network resources.
Electronic commerce -- Management.
Human-computer interaction.
Internet.
Business enterprises -- Communication systems -- Management.
ISBN 1402074425 (alk. paper)