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Title The politics of quality in the public sector : the management of change / edited by Ian Kirkpatrick and Miguel Martinez Lucio.

Published London ; New York : Routledge, 1995.

Copies

Location Call No. Status
 UniM Bail  350.000941 POLI    AVAILABLE
Physical description xii, 289 pages : illustrations ; 23 cm
Bibliography Includes bibliographical references and index.
Contents Introduction: The politics of quality in the public sector / Ian Kirkpatrick and Miguel Martinez Lucio -- 1. The uses of 'quality' in the British government's reform of the public sector / Ian Kirkpatrick and Miguel Martinez Lucio -- 2. Managing quality and organizational politics: TQM as a governmental technology / Mike Reed -- 3. Customizing the public for health care: What's in a label? / Andrew Thompson -- 4. Performance indicators, bureaucratic control and the decline of professional autonomy: The case of academic librarians / Annette Davies and Ian Kirkpatrick -- 5. Quality and social housing: Irreconcilable partners? / Alf Fitzgeorge-Butler and Peter Williams -- 6. The quality of mercy: The management of quality in the personal social services / Ian Shaw -- 7. Quality, competition and contracts in general practice fundholding / Robert Harris -- 8. Professional cultures and paradigms of quality in health care / Philip Morgan and Christopher Potter.
9. Quality in the marketing change process: The case of the National Health Service / Martin Kitchener and Richard Whipp -- 10. The emergence and use of quality in British Rail / Andrew Pendleton -- 11. Quality and 'new industrial relations': The case of Royal Mail / Miguel Martinez Lucio -- 12. Market-driven reforms in education: Performance, quality and industrial relations in schools / Jackie Sinclair, Roger Seifert and Mike Ironside -- Conclusion: The politics of quality and the emergence of new issues and tensions within the public sector / Miguel Martinez Lucio and Ian Kirkpatrick.
Other author Kirkpatrick, Ian, 1965-
Martinez-Lucio, Miguel, 1960-
Subject Administrative agencies -- Great Britain -- Quality control -- Case studies.
Administrative agencies -- Great Britain -- Management -- Case studies.
Total quality management -- Great Britain.
ISBN 0415106656 (hbk.)
0415106664 (paperback)