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Cover Art
Author Mirchandani, Kiran, 1968-

Title Phone clones : authenticity work in the transnational service economy / Kiran Mirchandani.

Published Ithaca, N.Y. : ILR Press/Cornell University Press, 2012.


Location Call No. Status
 UniM Giblin Eunson  381 MIRC    AVAILABLE
Physical description x, 174 pages : illustrations ; 24 cm
Bibliography Includes bibliographical references and index.
Contents Introduction : the authentic clone -- Transnational customer service : a new touchstone of globalization -- Language training : the making of the deficient worker -- Hate nationalism and the outsourcing backlash -- Surveillance schooling for professional clones -- "Don't take calls, make contact!" : legitimizing racist abuse -- Being nowhere in the world : synchronous work and gendered time -- Conclusion : authenticity work in the transnational service economy.
Subject Call center agents -- India -- Social conditions.
Service industries workers -- India -- Social conditions.
Customer services -- Social aspects -- India.
International business enterprises -- Social aspects -- India.
Intercultural communication -- India.
Identity (Psychology) -- India.
Standard Number 7458203
ISBN 9780801477676 (paperback: alk. paper)
0801477670 (paperback: alk. paper)
9780801450648 (hbk. : alk. paper)
0801450640 (hbk. : alk. paper)