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Reengineering (Management) -- Case studies.
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The second industrial revolution : business strategy and Internet technology / John J. Donovan.

    Donovan, John J.
Upper Saddle River, N.J. : Prentice Hall,        xvii, 216 pages : illustrations ; 21 cm 1997
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    E-RESOURCE c2007

User-centered design stories real-world UCD case files / [electronic resource] : edited by Carol Righi and Janice James.

Amsterdam ; Boston : Elsevier/Morgan Kaufman,        xxi, 535 p. : ill., maps. c2007
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