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Cover Art
Author Sorensen, Ros.

Title Managing clinical processes in health services / [edited by] Roslyn Sorensen, Rick Iedema.

Published Chatswood, N.S.W. : Mosby Elsevier, [2008]


Location Call No. Status
 UniM BioMed  362.10680994 SORE    LOST AND PAID
Physical description xiv, 269 pages : illustrations ; 25 cm
Bibliography Includes bibliographical references and index.
Contents Part I. Setting the context -- 1. Managing clinical processes: objectives, evidence and context -- 2. Operations management: the search for value in healthcare organisation and performance -- 3. The politics of health care: employers, employees and professions -- Part II. The operational environment -- 4. Producing health -- 5. Putting the patient in the middle: managing chronic illness across organisational boundaries -- 6. The collectivity of health care: multidisciplinary team care -- 7. Co-producing care -- 8. Integrating performance: linking clinical and administrative structures, processes and outcomes -- Part III. Accounting for outcomes -- 9. Quality and patient safety: how do we get there from here? -- 10. Organising for quality improvement and patient safety -- 11. Managing risks to patient safety in clinical units -- 12. The changing dynamic of policy and practice in Australian healthcare -- 13. Involving communities in decision making -- Conclusion. Implication for practice -- Resources: Moving forward.
Summary "Managing Clinical Processes is the first book of its kind to address the concept of clinical process management, and to integrate the clinical workplace within the corporate organisation for the Australian health services industry. It provides clinicians and managers with an understanding of the demands and expectations of modern health services from a patient, consumer and multidisciplinary perspective, and how to manage them. The text offers an evidence-based approach to organising, evaluating and revising the processes that constitute a health service, based on systematising care processes for specific clinical case types. Managing Clinical Processes in Health Services will be invaluable to those integrating and improving systems of clinical process management across the organisation"--Provided by publisher.
Other author Sorensen, Roslyn.
Iedema, Rick.
Subject Health services administration -- Australia.
Medical care -- Evaluation.
Health facilities -- Australia -- Administration.
Medical protocols -- Australia.
Total quality management -- Australia.
Reengineering (Management) -- Australia.
Organizational change -- Australia.
ISBN 9780729538251 (paperback)