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Cover Art
Author Hickman, Linda.

Title Business interviewing / Linda Hickman, Cliff Longman [edited and illustrated by Barbara Barker, with cartoons by Paul Williams].

Published Wokingham, England ; Reading, Mass. : Addison-Wesley ; Bracknell, Berkshire, UK ; Redwood Shores, CA : Oracle, [1994]


Location Call No. Status
 UniM Giblin Eunson  658.452 HICK    AVAILABLE
Physical description xiv, 217 pages : illustrations ; 25 cm.
Series CASE*Method.
CASE method.
Notes Computer aided systems engineering"--Cover.
"When ordering ... through Oracle Corporation please quote the Part Number A23446"--T.p. verso.
Includes index.
Summary Analysts, project managers, systems developers, consultants, and other business professionals can use the creative techniques outlined in this pragmatic guide. Whether developing information systems, performing business process re-engineering, or undertaking other business initiatives, this book is an indispensable guide to successful information gathering. Business Interviewing focuses on the techniques - on how to interview - giving you more time to concentrate on what is actually being said. Unique features of the book include: easy exercises to build skills in active listening, graphic notetaking and creative questioning; thought-provoking examples of important non-verbal communication signals to look out for and use; concise guidelines for all phases - planning, conducting, consolidating - interviews, feedbacks, and workshops with practical checklists; [and a] special chapter on when to apply the techniques to a business system development cycle.
As a tool for personal skill development or as a training aid, the book serves as an easy to use reference to all aspects of business interviewing.
Other author Longman, Cliff, 1959-
Subject Interviewing.
Interviewing -- Computer-assisted instruction.
ISBN 0201593726