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LEADER 00000nam a2200325 a 4500 
001    abn93339373 
008    930927c19921991enka     b    001 0 eng d 
019 1  10392456 
019    abn93338446 
020    0712689281|q(paperback) 
020    |z0712652353 
035    .b22227775 
040    CLONE|beng|cSUSA|dWCX 
082 0  658.812|220 
100 1  Whiteley, Richard C.|0http://id.loc.gov/authorities/names/
       n90712842 
245 14 The customer driven company :|bmoving from talk to action 
       /|cRichard C. Whiteley. 
260    [London] :|bCentury Business,|c1992, c1991. 
300    308 unnumbered pages ;|c25 cm 
336    text|btxt|2rdacontent 
337    unmediated|bn|2rdamedia 
338    volume|bnc|2rdacarrier 
500    Originally published: London : Business Books, 1991. 
504    Includes bibliographical references and index. 
650  0 Customer relations.|0http://id.loc.gov/authorities/
       subjects/sh85034963 
650  0 Customer services.|0http://id.loc.gov/authorities/subjects
       /sh85034965 
907    .b22227775 
984    2928|cheld 
990    MARCIVE MELB 201906 
Location Call No. Status
 UniM Store  658.812 W594 MJ15    AVAILABLE