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Title Total quality management in human service organizations / John Gunther, Frank Hawkins, editors.

Published New York : Springer Pub. Co., c1996.


Location Call No. Status
 UniM Bail  361.00685 TOTA    AVAILABLE
Physical description xxii, 236 p. : ill. ; 24 cm.
Series Springer series on social work ;
Bibliography Includes bibliographical references and index.
Contents Foreword / Richard L. Edwards -- 1. Total Quality Management and Human Service Organizations -- 2. Total Quality Management: A Model of Implementation -- 3. The Tools of Total Quality Management -- 4. The St. Joseph's Health Centre Story / Philip C. Hassen -- 5. Freeport Hospital Health Care Village / Patricia A. Henderson -- 6. "Quality Oklahoma" and the Oklahoma Department of Human Services / Gene Henry, Kenneth R. Wedel and Karin S. Czypinski -- 7. Service Quality Enhancement Initiative: Newfoundland and Labrador Experience / Karen Pollett -- 8. Hillside Children's Center / Clyde Comstock and Susan B. Price -- 9. Total Quality Management for the Developmentally Disabled / Sam Breen, Lorin Cazenave, Barbara C. Dodge, Kathy Kliebart, Samuel K. McDaniel, Paul K. Moore and Marilyn Reck -- 10. Total Quality Management in Higher Education / Melinda Bartley -- 11. Benchmarking / Edgar Galea-Curmi and Frank Hawkins.
12. Reengineering / John J. Gunther, L'Orchid Thomas, Lori Cornin and Catherine Lofton -- 13. Epilogue -- App. A. Total Quality Management in Human Service Organizations: A Guide to Implementation -- App. B. State of Oklahoma Executive Department Executive Order 92.3 -- App. C. "Quality Oklahoma" Strategic Plan -- App. D. A Brief History of "Quality Oklahoma"
Summary The total quality management (TQM) paradigm presents a unique opportunity for human service professionals to break away from traditional management approaches. In this useful text, the authors provide a clear overview of the tenets of TQM, as well as illustrative and detailed case studies in an array of human service settings.
Other author Gunther, John Joseph, 1946-
Hawkins, Frank.
Subject Total quality management in human services.
ISBN 0826193404