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LEADER 00000nam  2200000 a 4500 
001       96005017 
008    960212s1996    nyua     b    00100 eng   
010    96005017 
019 1  12194437 
019    96005017 
020    0826193404 
039    DO NOT EDIT OR DELETE THIS RECORD. Sent to MARCIVE. 
       Changes made will be lost. Metadata Team. 
050 00 HV41|b.T64 1996 
082 00 361/.0068/5|220 
245 00 Total quality management in human service organizations /
       |cJohn Gunther, Frank Hawkins, editors. 
260    New York :|bSpringer Pub. Co.,|cc1996. 
300    xxii, 236 p. :|bill. ;|c24 cm. 
440  0 Springer series on social work ; 
504    Includes bibliographical references and index. 
505 2  Foreword / Richard L. Edwards -- 1. Total Quality 
       Management and Human Service Organizations -- 2. Total 
       Quality Management: A Model of Implementation -- 3. The 
       Tools of Total Quality Management -- 4. The St. Joseph's 
       Health Centre Story / Philip C. Hassen -- 5. Freeport 
       Hospital Health Care Village / Patricia A. Henderson -- 6.
       "Quality Oklahoma" and the Oklahoma Department of Human 
       Services / Gene Henry, Kenneth R. Wedel and Karin S. 
       Czypinski -- 7. Service Quality Enhancement Initiative: 
       Newfoundland and Labrador Experience / Karen Pollett -- 8.
       Hillside Children's Center / Clyde Comstock and Susan B. 
       Price -- 9. Total Quality Management for the 
       Developmentally Disabled / Sam Breen, Lorin Cazenave, 
       Barbara C. Dodge, Kathy Kliebart, Samuel K. McDaniel, Paul
       K. Moore and Marilyn Reck -- 10. Total Quality Management 
       in Higher Education / Melinda Bartley -- 11. Benchmarking 
       / Edgar Galea-Curmi and Frank Hawkins. 
505 8  12. Reengineering / John J. Gunther, L'Orchid Thomas, Lori
       Cornin and Catherine Lofton -- 13. Epilogue -- App. A. 
       Total Quality Management in Human Service Organizations: A
       Guide to Implementation -- App. B. State of Oklahoma 
       Executive Department Executive Order 92.3 -- App. C. 
       "Quality Oklahoma" Strategic Plan -- App. D. A Brief 
       History of "Quality Oklahoma" 
520    The total quality management (TQM) paradigm presents a 
       unique opportunity for human service professionals to 
       break away from traditional management approaches. In this
       useful text, the authors provide a clear overview of the 
       tenets of TQM, as well as illustrative and detailed case 
       studies in an array of human service settings. 
650  0 Total quality management in human services. 
700 1  Gunther, John Joseph,|d1946- 
700 1  Hawkins, Frank. 
984    2015|cheld 
990    Sent to MARCIVE 20190531 
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