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Author Summers, Nancy.

Title Fundamentals of case management practice : skills for the human services / Nancy Summers.

Published Belmont, Calif. : Brooks/Cole, c2009.


Location Call No. Status
 UniM Bail  361.32 SUMM    DUE 22-08-19
Edition 3rd ed.
Physical description xviii, 462 p. ; 28 cm.
Bibliography Includes bibliographical references and index.
Contents Section I. Foundations for best practice in case management -- 1. Ethics and Other Professional Responsibilities for Human Service Workers. -- 2. Case Management: Definition and Responsibilities. --3. Applying the Ecological Model: A Theoretical Foundation for Human Services. -- Section II. Useful clarifications and attitudes -- 4. Cultural Competence. -- 5. Attitudes and Boundaries. -- 6. Clarifying Who Owns the Problem. -- Section III. Effective communication -- 7. Identifying Good Responses and Poor Responses. -- 8. Listening and Responding. -- 9. Asking Questions. -- 10. Bringing Up Difficult Issues. -- 11. Addressing and Disarming Anger. -- 12. The Effective Combination of Skills. -- 13. Putting It All Together. -- Section IV. Meeting clients and assessing their strengths and needs -- 14. Documenting Initial Inquiries. -- 15. The First Interview. -- 16. Social Histories and Assessment Forms. -- 17. Using the DSM. -- 18. The Mental Status Examination. -- 19. Receiving and Releasing Information. -- 20. Facilitating a Meaningful Change and Recovery -- Section V. Developing a plan with the client -- 21. Developing a Service Plan at the Case Management Unit. -- 22. Preparing for a Service Planning Conference or Disposition Planning Meeting. -- 23. Making the Referral and Assembling the Record. -- 24. Documentation and Recording. -- Section VI. Monitoring services and following the client -- 25. Monitoring the Services or Treatment. -- 26. Developing Goals and Objectives at the Provider Agency. -- 27. Terminating the Case. -- 28. Taking Care of Yourself. -- Appendix A. Wildwood Case Management Unit Forms -- Appendix B. Work Samples -- Appendix C. Grading the Final Files -- References.
Subject Social case work -- Problems, exercises, etc.
Social work education.
Social service -- Problems, exercises, etc.
Variant Title Case management practice : skills for the human services.
ISBN 0495501476