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PRINTED BOOKS
Author Woodside, Marianne.

Title Generalist case management : a method of human service delivery / Marianne Woodside, Tricia McClam.

Published Belmont, CA : Thomson Brooks/Cole, [2005]
©2005

Copies

Location Call No. Status
 UniM Bail  361.32 WOOD    AVAILABLE
Edition 3rd ed.
Physical description xix, 327 pages : illustrations ; 24 cm
Bibliography Includes bibliographical references and index.
Contents 1 Introduction to Case Management 1 -- Case Management Defined 2 -- Process of Case Management 5 -- Three Components of Case Management 21 -- Principles and Goals of Case Management 23 -- 2 Historical Perspectives on Case Management 31 -- Perspectives on Case Management 32 -- History of Case Management 38 -- Impact of Managed Care 50 -- Expanding the Responsibilities of Case Management 54 -- 3 Models of Case Management 59 -- Models of Case Management 60 -- Roles in Case Management 70 -- Job Announcement #1: Case Manager 74 -- Job Announcement #2: Case Manager/Administrator 75 -- 4 Assessment Phase of Case Management 79 -- Application for Services 80 -- Case Assignment 92 -- Documentation and Report Writing 93 -- 5 Effective Intake Interviewing Skills 103 -- Attitudes and Characteristics of Interviewers 105 -- Essential Communication Skills 111 -- Interviewing Pitfalls 127 -- 6 Service Delivery Planning 131 -- Revisiting the Assessment Phase 133 -- Developing a Plan for Services 134 -- Identifying Services 143 -- Gathering Additional Information 146 -- 7 Building a Case File 161 -- Medical Evaluation 162 -- Psychological Evaluation 172 -- Social History 185 -- Other Types of Information 200 -- 8 Service Coordination 211 -- Coordinating Services 212 -- Advocacy 224 -- Teamwork 229 -- 9 Working Within the Organizational Context 237 -- Understanding the Organizational Structure 238 -- Managing Resources 248 -- Improving Services 254 -- 10 Ethical and Legal Issues 265 -- Family Disagreements 267 -- Working with Potentially Violent Clients 269 -- Confidentiality 270 -- Duty to Warn 276 -- Working in the Managed Care Environment 279 -- Autonomy 281 -- Breaking the Rules 286 -- 11 Surviving as a Case Manager 293 -- Themes in Case Management Today 294 -- Survival Skills 304.
Other author McClam, Tricia.
Subject Social case work -- United States.
Human services -- United States.
ISBN 049500488X