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Cover Art
PRINTED BOOKS
Author Christopher, Martin.

Title Logistics and supply chain management : strategies for reducing cost and improving service / Martin Christopher.

Published London : Finacial Times Management, 1998.

Copies

Location Call No. Status
 UniM Giblin Eunson  658.5 CHRI    AVAILABLE
Edition 2nd ed.
Physical description ix, 294 pages
Contents 1 Logistics and competitive strategy 1 -- Competitive advantage 4 -- Gaining competitive advantage through logistics 10 -- Mission of logistics management 13 -- Supply chain and competitive performance 15 -- Changing logistics environment 23 -- 2 Customer service dimension 35 -- Marketing and logistics interface 37 -- What is customer service? 39 -- Customer service and customer retention 44 -- Service-driven logistics systems 47 -- Setting customer service priorities 56 -- Setting service standards 61 -- 3 Measuring logistics costs and performance 69 -- Concept of total cost analysis 72 -- Principles of logistics costing 74 -- Logistics and the bottom line 77 -- Logistics and shareholder value 83 -- Customer profitability analysis 85 -- Direct product profitability 92 -- Cost drivers and activity-based costing 95 -- 4 Benchmarking the supply chain 101 -- What to benchmark? 106 -- Benchmarking the logistics process 107 -- Mapping supply chain processes 110 -- Supplier and distributor benchmarking 116 -- Setting benchmarking priorities 117 -- Identifying logistics performance indicators 122 -- 5 Managing the global pipeline 125 -- Trend towards globalization in the supply chain 129 -- Challenge of global logistics 137 -- Organizing for global logistics 141 -- Future 145 -- 6 Strategic lead-time management 147 -- Time-based competition 149 -- Concept of lead time 157 -- Logistics pipeline management 162 -- Logistics value engineering 164 -- Lead-time gap 167 -- 7 Just-in-time and 'quick response' logistics 177 -- Japanese philosophy 185 -- Implications for logistics 188 -- 'Quick response' logistics 192 -- Vendor managed inventory 195 -- Logistics information systems 199 -- Logistics systems dynamics 201 -- Production strategies for quick response 207 -- 8 Managing the supply chain 213 -- Creating the logistics vision 215 -- Problems with conventional organizations 216 -- Developing the logistics organization 221 -- Logistics as the vehicle for change 229 -- Need for integration 231 -- Managing the supply chain as a network 234 -- Process integration and ECR 237 -- Co-makership and logistics partnerships 240 -- Supplier development 245 -- 9 Leading-edge logistics 255 -- New organizational paradigm 259 -- Managing the supply chain of the future 264 -- Role of information in the virtual supply chain 271 -- Making change happen 274.
Summary In today's highly competitive global marketplace, the pressure on organizations to find new ways to create and deliver value to customers grows ever stronger. There is a growing recognition that it is through logistic efficiency and effective management of the supply chain that the twin goals of cost reduction and service enhancement can be achieved.
Enhanced by diagrams, case-studies and chapter summaries, Logistics and Supply Chain Management looks at the tools, core processes and initiatives to ensure businesses gain and maintain their competitive advantage.
The goal of supply chain management is to link the marketplace, the distribution network, the manufacturing process and the procurement activity in such a way that customers are serviced at higher levels and yet at a lower total cost.
In this book, Martin Christopher discusses the role of logistics in achieving these goals. He outlines the role of logistics in using service levels to segment markets, exploring appropriate measures to assess logistics productivity and service performance.
This practical guide provides information on auditing logistic systems and describes how greater responsiveness in the supply chain can be achieved through lead time reduction. Informative case-studies from a wide range of industries and countries illustrate the points discussed.
Subject Business logistics.
Physical distribution of goods -- Management.
ISBN 0273630490