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PRINTED BOOKS
Author Stone, Douglas, 1958-

Title Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen.

Published New York, N.Y. : Viking, 1999.

Copies

Location Call No. Status
 UniM Southbank  158.2 Sto    AVAILABLE
Physical description xxi, 250 pages : illustrations ; 24 cm
Summary Written by the Harvard Negotiation Project--the group that produced the bestselling "Getting to Yes"--this book sets forth a groundbreaking method and proven step-by-step approach that shows how to handle the most challenging conversations with more success and less anxiety.
Other author Patton, Bruce.
Heen, Sheila.
Subject Interpersonal communication.
Interpersonal communication -- Case studies.
ISBN 0670883395 (alk. paper)
0718143612